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FAQ

Imagine an arena which combines the fun, challenge and excitement of Ninja Warrior, Gladiator and Total Wipeout!

We’re delighted to tell you that this dream is now a reality! It’s called Cloud 9 and it’s an incredibly new, exciting, active leisure experience for all ages. From a giant inflatable obstacle course and dodgeball arena to a 1v1 battle platform, the fun is endless with plenty more surprises in store.

The giant inflatable world of your dreams is finally a reality. Cloud 9 is an active leisure experience for people of all ages. So whether you’re an adventure-seeking 8-year-old, or an adrenaline-fuelled 20/30/40/50……year old, there’s something for you!

Cloud 9 means a state of perfect happiness. Our mission is to create the most fun, exciting, yet challenging indoor leisure experience for all ages, and one that you will never forget.
We want our participants to play like no-one is watching, give kids a reason to put away their electronic gadgets, and allow grown-ups to have some extreme fun again.

Cloud 9 offers a huge variety of incredibly fun activities that will test your limits or just make you laugh from trying:

GIANT OBSTACLE COURSE
DODGEBALL
HUMAN TABLE FOOTBALL
INTERACTIVE BUNGEE-RUN
GLADIATOR DUAL
THE SWEEPER
DASH & GRAB
GIANT SLIDE & BOUNCY CASTLE

First and foremost, Cloud 9 encourages fun, plus healthy interaction and competition, either to achieve your own personal goals or compete against others to get your pulse going.  See our activities for more details and how to book.

We are based at Francis Combe Academy in Watford.  Visit our location page to get more details.

We are open on weekends and school holiday weekdays at our Watford Venue (Francis Combe Academy WD25 7HW). Please book in advance to avoid disappointment.  See more info at our location page.

DECEMBER 2018 – WE ARE ONLY OPEN ON THE WEEKENDS !

If you would like any bespoke hire during weekdays in term time please contact us at info@cloud9leisure.com.

One hour general admission is£10 per session and £7 for any consecutive session.

If you book an early bird session (10am Saturday and Sunday), you will receive a 2-% discount.

SEN sessions are £8 and carers go free.

For pricing for birthday parties and events, please see parties page.

Please contact us for prices for private hire.

 

It’s best that you do! Most people book their tickets in advance so if you wish to buy tickets on the door we cannot guarantee availability.

To book online click here.

Yes.  Unless you have already done a waiver, as they last for a year.

All people wishing to participate must have a valid waiver. It’s really easy. It’s best to do it online when you book to avoid being delayed on reception upon arrival. Simply bring your booking confirmation email with you (either on your phone/tablet/paper version) because it will also include your signed waiver.

Anyone under the age of 18 must have their waiver signed by their parent/guardian or by an adult (18+) with the permission of the parent/guardian.

You are able to sign a waiver for as many minors as you like provided you have permission from their parents/guardians.

To sign a waiver simply click on the Waiver button at the top of the homepage, fill in your details, then if you are signing on behalf of minors, fill in their details, scroll down to the signature box, sign and press accept.

Waivers last for 1 year.

You can sign your waiver here.

There is a height restriction – everyone needs to be at least 1 metre tall.

There is a weight restriction of 18 stones/115kgs.

Anyone 12 years and under must have a parent or responsible adult guardian on site at all times.

Please try to arrive 20 mins before your session starts, to enable us to check you in and give you a short safety briefing.

This also applies to birthday parties where we ask you to arrive 20/30 minutes early so we can allow for a safety briefing and confirm attendance and what about those presents?!

Yes we do accept cash. However it is quicker and easier if you can book in advance and sign your waiver via our website prior to your session.  We also accept all major debit and credit cards.

Absolutely. However they are not allowed on any equipment. It’s a requirement that anyone 12 years and under must have a parent or responsible adult guardian on site at all times.  However they don’t actually have to be in amongst all the excitement, they are very welcome to enjoy from the comfort of the viewing galleries.

 

Yes, supervision is fully trained, first aid qualified and friendly staff are available at all times.  There is a staff member on each piece of equipment.  However participants 12 years and under must be accompanied in the venue by a responsible adult (18+), albeit that adult doesn’t need to be in the hall with them.  We require at least 1 adult for every 10 people 12 yrs and under.

No, we don’t have lockers. So please ensure someone you trust can look after your stuff.

If you don’t have someone you can trust to look after your belongings, limited storage will be available.

If you would like us to create an amazing corporate event for your company/organisation please email us at groupevents@cloud9leisure.com.

You can see the equipment that we have available to hire here.

If you are interested in hiring any of our equipment please email us at info@cloud9leisure.com.

You can see all the equipment available for hire here.

Absolutely.

We host both catered and self catered parties.  For more information please look at our parties page.  We accept any kindof party from a birthday party to an anniversary for any age.

You can book a Catered party on-line by pressing the BOOK NOW button, choosing your date, venue, Party Menu Option.  Alternatively you can email groupevents@cloud9leisure.com or call us on 0203 87 37 999 for assistance.

To book a Self Catered party please either email groupevents@cloud9leisure.com or call us 0203 87 37 999.

The minimum number for a party booking is 10.

All participants need to be at least 1 metre tall.

We require one parent/guardian for every 10 people under the age of 12.

There will always be a member of staff qualified in first aid to help in case anyone gets hurt.

Yes. There are different food and drink options available at our venue. Please refer to the locations page for more details.

Cancellations can be made at least seven days in advance of your event date.

Booking changes can be made anytime up to 48 hours in advance (subject to availability) by email: bookings@cloud9leisure.com

Changes to group or party bookings for 10 people or more need to be made up to five days in advance (subject to availability) by email: groupevents@cloud9leisure.com

Of course you can come and watch. But be prepared to join in, it’s addictive.

For safety reasons we don’t allow anyone to attach anything to their person which can increase the risk of entrapment or collision with other participants. So cameras, GoPros, chest harnesses and helmet mounts are not allowed.

However, friends/family are welcome to take as many photos/videos as they like. Please do share your videos and photos with us on our social media platforms.

The best will make it onto our website and social platforms.

Facebook
Twitter
Instagram

Yes. Please refer to the locations page for specific details.

Yes. Please refer to the locations page for specific details.

Please ensure you arrive 20-30 minutes prior to your session start time to allow enough time to check in, understand the health & safety rules, limber up, and psych yourself up for what will be the most ridiculous amount of fun you can have in an hour!

Socks must be worn at all times.

Wear whatever you find most comfortable, however, we recommend reasonably loose clothing – nothing that’s going to restrict your movement, and clothing that covers your skin to minimise the risk of friction.

For everyone’s safety you will be asked to remove all belts, jewellery and any clothes that contain studs or anything sharp.

We recommend wearing contact lenses, but glasses are permitted.

Like any other highly physical or extreme sport – there are risks that are inherent to the activity.

These risks are greatly reduced, though not removed, by complying with Cloud 9 safety rules and following the instructions of our trained staff.

We accept all major debit and credit cards (except AMEX). Debit cards are cheaper for you to use.

A standard session is 1 hour. However you can purchase as many standard sessions as you dare.